About US

Terms of Use

Welcome you to know more about our terms & conditions. We believe in keeping transparency and in order to let you know our terms and conditions, all our terms and conditions are given below.

Web Hosting Agreement And Terms Of Service : DPM IT SOLUTIONS PVT LTD. - Standard policies and terms and conditions. Given policies and terms of services are mandatory for signing up with us and using our hosting services. Kindly make sure that you read the policies carefully and agree to the same before signing up. If you have any query or questions about the same, you may contact us any time DPM IT SOLUTIONS PVT LTD. reserves the right to change the use policies and terms anytime. We are serving a huge community of clients and it has been always our first priority to care about the security of each and every client. Moreover, we try our best to ensure best possible services, so we have following guidelines:* DPM IT SOLUTIONS PVT LTD. is not liable for refund in case we find any sort of infringement in the respective account. We shall not entertain the refund for such accounts under any circumstances.

Supply of Materials

The Client is to supply all materials and information required for DPM IT Solutions Pvt Ltd to complete the Work in accordance with the agreed specification. Such materials may include, but are not limited to, photographs, written-copy, logos and other printed materials. Where the Client's failure to supply such materials leads to a delay in completion of the work, DPM IT Solutions Pvt Ltd has the right to extend previously agreed deadlines for the completion of the Work by a reasonable amount. Where the Client's failure to supply materials prevents progress on the Work for more than 21 days, DPM IT Solutions Pvt Ltd has the right to invoice the Client for any part or parts of the work already completed.

Project Delays & Client Liability

The proposed time frames are contingent upon full co-operation of the client, and complete & final content and photography for the web pages. During development there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from the client side, and be made available on a daily basis in order to expedite the feedback process. Furthermore, incomplete content, or content requiring alteration during the development phase can add delay to the project. DPM IT Solutions Pvt Ltd cannot be held to the agreed delivery date if the above conditions are not met.

If the website development is delayed for more than 2 weeks by the client, or is halted indefinitely, DPM IT Solutions Pvt Ltd can request full and final payment for the services specified in this proposal. If this occurs, additional costs may be imposed if the project is resumed at a later date.

Approval of Work On completion of the Work, the Client will be notified and have the opportunity to review it. The Client should notify DPM IT Solutions Pvt Ltd, in writing, of any unsatisfactory points within 14 days of receipt of such notification. Any of the Work which has not been reported in writing to DPM IT Solutions Pvt Ltd as unsatisfactory within the 14 day review period will be deemed to have been approved. Once approved, or deemed approved, work cannot subsequently be rejected, and the contract will be deemed to have been completed and the 50% balancing payment will become due. The Contract will remain in effect until all obligations have been completed in terms of this Clause.

Rejected Work

If the Client rejects the Work within the 14 day review period, or will not approve subsequent Work performed by DPM IT Solutions Pvt Ltd to remedy any points reported by the Client as unsatisfactory, and DPM IT Solutions Pvt Ltd considers that the Client is unreasonable in his repeated rejection of the Work, the contract will be deemed to have expired and DPM IT Solutions Pvt Ltd can take any legal measures to recover both payment for the completed Work and reasonable expenses incurred in recovering payment.

Hosting

We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service. However, as a customer of DPM IT Solutions Pvt Ltd, you have our promise of a 99.9% monthly uptime guarantee. The uptime guarantee excludes scheduled maintenance, server upgrades, or any customer caused server downtime including site suspension for CPU and memory overages. If you feel that DPM IT Solutions Pvt Ltd has failed to deliver 99.9% uptime for your paid month of hosting, then you must contact us directly by email or in writing before compensation will be issued. If the downtime results in compensation, it will be credited to your next bill and will not exceed the amount you had paid for that month of hosting - which excludes domain registrations and add-on services.

Payment

Upon completion of 14 day review period, DPM IT Solutions Pvt Ltd will invoice the Client for the 50% balancing payment in accordance with the clause Fees Payable for Website Design and Development. hereof, which, in the absence of agreement to the contrary, is to be paid by the Client within 30 days of the date that the invoice was issued.

Remedies for Overdue Payment

If payment has not been received by the due date, DPM IT Solutions Pvt Ltd has the right to suspend ongoing work for Client, until such time that full payment of the outstanding balance has been received. If full payment has still not been received 30 days after the due date, DPM IT Solutions Pvt Ltd has the right to replace, modify or remove the Web Site and revoke the Client's license of the Work until full payment has been received. By revoking the Client's licence of the Work or removing the web site from the Internet, DPM IT Solutions Pvt Ltd does not remove the Client's obligation to pay any outstanding monies owing.

Website and Software Design

Website, Software and Applications designed and created by DPM IT Solutions Pvt Ltd for Clients should be treated as Trade Secrets and remain the property of DPM IT Solutions Pvt Ltd. Such creative work or the information contained within them must not be passed to third parties or publicly disseminated without prior written authorisation from DPM IT Solutions Pvt Ltd. This includes, but is not limited to technical features, functionality of the applications, graphic design, user interface, and pricing information.

Warranty by Client as to Ownership of Intellectual Property Rights

The Client will obtain all the necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks or any other material it supplies to DPM IT Solutions Pvt Ltd and/or includes in the Client's website or web applications. The conclusion of a contract between DPM IT Solutions Pvt Ltd and the Client shall be regarded as a guarantee by the Client to DPM IT Solutions Pvt Ltd that all such permissions and authorities have been obtained and that the inclusion of such material on the Website or in the software would not constitute a criminal offence or civil delict. By agreeing to these terms and conditions, the Client removes the legal responsibility of DPM IT Solutions Pvt Ltd and indemnifies the same from any claims or legal actions however related to the content of the Client's website or software.

Licensing

Once DPM IT Solutions Pvt Ltd has received full payment of all outstanding invoices and the work has been approved by the Client in accordance with the Approval of Work clause. The Client will be granted a licence to use the website and its related software and contents for the life of the website. DPM IT Solutions Pvt Ltd assumes all content supplied by the client is free of copyright, and DPM IT Solutions Pvt Ltd takes no responsibility whatsoever for using copyrighted material on the website. If that party has bought or acquired the business from the Client. Written notification must be made to DPM IT Solutions Pvt Ltd if the Licence is to be transferred.

Trade Secrets

Any website code that is not freely accessible to third parties and not in the public domain, and to which DPM IT Solutions Pvt Ltd or their suppliers owns the copyright, may not be copied, published, distributed or passed to any third parties in any form without prior written consent from DPM IT Solutions Pvt Ltd. Unless previously agreed otherwise in writing, no modifications may be made by the Client or any third party to code to which DPM IT Solutions Pvt Ltd or their suppliers owns the copyright. DPM IT Solutions Pvt Ltd acknowledges the intellectual property rights of the Client. Information passed in written form to DPM IT Solutions Pvt Ltd, and that the Client has indicated is confidential or a trade secret, will not be published or made available in any other way to third parties without the prior written consent of the Client.